Terms and conditions

 

1. The Subject of the Contract

The subject of this contract is the settlement of relations between the travel agency  Farus Travel ,Grabrova 37, 51262 Kraljevica ,HR-AB-51-08010013516
OIB: 34037821762 MB: 97589411, E-mail: info@farus-travel.com on its name and on behalf of the contractual lessor on the one side, and for the accomodation user (hereinafter the guest) on the other side, during the process of booking accommodation from the offer of the Web page  www.farus-travel.com.

 

2.Reservation and payment

Booking inquiries are accepted via our website (www.farus-travel.com), by e- mail, by telephone, by fax or in person at the agency's premises. After choosing your accommodation and sending your inquiry, you will be contacted within 24 hours. After confirming your booking, we will send you our quotation. When confirming the reservation, the traveler is obligated to pay the full amount or at least  30% of the total amount of the selected service within 24 hours (Saturdays, Sundays and public holidays excluded) to make the reservation valid.

 

3.Payment can be made in several ways:

In Croatia

Payment made to the agency's giro account RH:

 HR 8224020061140261585

(Farus Travel putnička agencija, Grabrova 37, 51262 Kraljevica)

  • the payment must be made within 48 hours upon sending the calculation

  •  write down the amount according to the received calculation

 

Outside Croatia 

Payment via bank remittance to the agency's foreign account

Farus Travel putnička agencija ,Grabrova 37,51262 Kraljevica,Croatia

Erste & Steiermärkische Bank,Jadranski Trg 3a

SWIFT/BIC: ESBCHR22

IBAN:HR8224020061140261585

  • write down the amount according to the received calculation

  • date: the payment must be made within 48 hours upon sending the calculation

 

3. Prices & Reservation cancellation

The prices published on the Web page www.farus-travel.com  are expressed in EUR, and apply to the price of daily accommodation per accommodation unit in the corresponding price season. The published prices are valid from the moment of refreshing data on the Web page.

 

Reservation cancellation

In the event of the guest cancelling the reservation, the following cancellation fees will be charged: 

The agency will return in full the paymnet in advance minus 20 € for fixed costs when a booking is cancelled 40 days or more before the beginning of your  agreed to stay date.

In the situation that a guest cancels a booking within 40 days of the agreed to start date then the paymnet in advance will be forfeited.

If a guest does not show up on time or cancels the accommodation before the expiration of the agreed upon terms, the agency will be charged the full amount for the stay.

 

  4.Check in/ Check out

  Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 2 p.m. and check-out time is 10 p.m.

 

  5.Complaints

  In case the guest is not satisfied with the condition of the accommodation unit at the destination, they should inform the agency and the       owner immediately upon arrival. We will then offer another accommodation unit -guest is not entitled to a refund .

 

7.The jurisdiction of the court

The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a legal dispute the court in Rijeka has jurisdiction and the law of the Republic of Croatia is applied.

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